Ekomi runs an intelligent customer feedback service, generating enhanced customer trust by offering online retailers the opportunity of openly showing what their customers have to say about their products and services and customers the chance to say what they think.

The eKomi service cannot be manipulated and therefore it is totally trusted by consumers, generating both increased sales and helping to improve retailer procedures. We currently manage millions of customer feedbacks for thousands of online shops in eight countries and as such we are innovators and leaders in the sector of managing customer opinions.

Since the start of e-commerce, web security and customer confidence have been core issues. How can you know, when you visit a website you haven’t used before, that the company you’re thinking of dealing with, handing your credit card details over to even, is trustworthy? The answer is; unless there is trusted evidence openly displayed on the site – you can’t, yet consumer confidence is a prerequisite for any online retailer looking to take advantage of the potential of global e-commerce. Originally, and at a time when far fewer people were buying products and services online, recognised safe payment systems and data encryption created basic trust, with customers being advised to look for the padlock, and the http:// at the start of the URL changing to https:// to provide evidence of website security. Quite simply, now that is not enough.

With the era of Web 2.0, the development of Social Media and the explosion in the number of online shoppers able to communicate with each other in real time about their experiences, a new level of trust is needed, based on the key phrase ‘Customer trust Customers’. Because of this, Michael Ambros and Marcus Ross founded eKomi, to promote transparent and safe online shopping worldwide and to firmly establish the importance of customer feedback within the global e-commerce community.

As Simon Golding, of My Pure put it:

"….so far I can say we have seen a 12% increase in conversion rate which I can only put down to first time customers being re-assured by the feedback they are reading. Another unexpected benefit has been on our moral, prior to the feedback system being in place we rarely heard from customers about their level of satisfaction with our service, now we are hearing from them at the rate of 10-15 a day, and they all seem to be thrilled with mypure. It’s made us feel very appreciated and happy."

Thanks for coming up with this great idea!


Michael Ambros - CEO

Michael Ambros - CEO


2008: Founder and Managing Director of eKomi

2007 Portfolio Manager for diverse companies at EEF – European Founders Fund

2005 Founder of sms-lotse.de, today the broadest reach telco-portal in the German speaking region.

Eric Edelstein

Eric Edelstein - Country Manager South Africa

Eric has been involved in Internet Start-up’s for 10 Years, and co-founded incuBeta.com , Clicks2Customers.com , TrafficSynergy.com, springleap.com and many other well known Internet companies.

He spends large amounts of time testing out new Internet Marketing strategies and is passionate about Affiliate & Search Marketing as well as Social Media.

LinkedIn profile : http://za.linkedin.com/in/ericedelstein
Twitter profile : http://www.twitter.com/EricEdelstein

Eran Eyal

Eran Eyal - Head of Marketing South Africa

Thirteen years experience in entrepreneurship and fundraising with a focus on business development, design, production, social media, online community management and technology journalism.

LinkedIn profile : http://za.linkedin.com/in/eraneyal
Twitter profile : http://www.twitter.com/eraneyal

Headquarter: Germany

eKomi Headquarter Central Berlin

eKomi Ltd.

Markgrafenstraße 11

10969 Berlin


Tel.: 0800 223 388 285

Fax: 030 692 054 28 -9

E-Mail: talk2us@ekomi.co.uk

Subsidiary: South Africa

95 Sir Lowry Rd,

Office 302, Sir Lowry Studios

Woodstock, Cape Town, 7925, South Africa

T : 082 717 3802

E-Mail: talk2us@ekomi.co.za